All products sent Royal Mail 1st Class Signed For. If ordered before 11am usually sent same working day Monday to Friday (unless otherwise stated on social media), if not will be sent next working day.
We charge a flat rate of £3 no matter how much you order! This allows people who are ordering a large amount to cut down on costs, and people who are only ordering a very small amount to not get overloaded by large postage costs.
Packages usually arrive the next working day but allow up to a maximum of 7 working days. Please allow extra time if it is a holiday season. (christmas etc.) Please contact us after 7 working days if by the rare chance your package has been lost we will replace promptly or issue a refund whichever is preferable to you.
Please make sure your address is correct upon ordering as when it has left us we have no control and cannot retrieve it, and will not refund or resend free of charge for address mistakes. If you happen to have noticed a mistake in shipping details please contact us immediately (within 12 hours) and if your order has not left us we can correct it and make sure it gets to you.
We cannot refund you because of the following:
*You didn't read the information provided
*You bought them and they don't suit you
*It went to another address due to you not checking you're delivery address before confirming your order.
If you over ordered or put in the wrong address please e-mail as soon as possible, we can sort out the refund/delivery address for you but be sure to tell us straight away not 24 hours later as it may have already been posted. If your order has been posted there is nothing we can do so please e-mail us even if you have slight doubt.
Refunds that are given will be processed within 24 hours.
For health and safety reasons we do not accept returns.
If we have told you to return an item however, it must be received by us, unopened in the condition you received it. It must be sent 1st class recorded/signed for delivery within 7 working days of the agreement.
Once it has been received by us in unopened condition, we will process the refund minus the full postage cost we incurred. So this means even though we charge a flat rate, if it cost £6 to post, you will receive the refund of the product minus the £6. This is irrespective of the return postage costs you incurred, we will not refund the cost of you posting it to us.